FAQ2021-05-18T13:10:46+00:00

ASK & WE ANSWER

FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

Our teams are available to help answer any questions you may have regarding your warehousing needs. Please feel free to call us at any time Sunday-Thursday 8 – 4. Below you will find a list of the most frequently asked questions.

Who can access my belongings?2021-04-21T08:37:15+00:00

No one can access your belongings without your written approval and a valid ID.

Can you handle big equipment?2021-04-14T18:29:43+00:00

Yes, the facility is equipped with special hoists, forklift trucks, dollies and roll clamps are available on-site for special lifting requirements.

If I have my own insurance policy for stored materials, do I have to insure with you?2021-04-14T18:29:15+00:00

Insurance service is optional, we can insure your materials for you or you can use your own insurance policy.

Do you have insurance?2021-04-14T18:28:52+00:00

Yes, we offer insurance services for a fee.

Are there any restrictions on the type of materials that can be stored?2021-04-14T18:28:00+00:00

Hazardous goods, arms and or illegal substances are strictly prohibited and may not be stored at our facility.

Is there any assistance offered for unloading our materials?2021-04-14T18:26:54+00:00

Yes, we manage all materials handling within the facility. Just send us an email the day before you need them, and the goods will be ready at our loading docks when you pick them up. Our rush order system can also be arranged when you need your items NOW!

Where is the facility?2021-04-14T18:18:21+00:00

Madaba, Jordan. Click here for Google map.

Is there good access to the storage facilities for big trucks?2021-04-14T18:17:02+00:00

Yes, the location of the facility is just off the main road to Madaba. Trucks and trailers can manoeuvre easily within the location and there are loading bays to facilitate loading and offloading.

Who can access the storage facility to drop off or pick up our inventory?2021-04-14T18:16:22+00:00

Your staff or your customers. Your inventory will be issued to anyone with a valid ID authorized in writing by your company. A copy of the signed delivery order will be emailed to you in each instant.

When can we access our area?2021-04-14T18:15:47+00:00

Any time during working hours between 8am and 4 pm on weekdays.

Can you organize my shipments from A to Z?2021-04-14T18:14:17+00:00

Yes! We can coordinate your needs from the moment you decide you would like to store your anything. We will contact the packers, receive your items, and keep them safe until you need them again. If you are leaving the country, we can also organise shipping them to you when you have decided on your destination.

Who can help me pack?2021-04-14T18:13:41+00:00

We work with some of the most reputable packing and transportation companies in the country, contact us to find the best one for your needs.

What if I choose the wrong size area?2021-04-14T10:10:30+00:00

With Storage Solutions your reservation is risk free. If it’s not the right size when you arrive we’ll find you a suitable alternative.

Can I purchase packing equipment for my products?2021-04-14T10:04:38+00:00

Yes, we can provide you with boxes, bubble wrap, tape, locks and other basic materials for you to do your own packing. These are available at our location or can be delivered to your location in advance.

Can I park my motorbike or car at your facility?2021-04-14T10:05:31+00:00

Yes, we store all kinds of vehicles and offer related services such as battery & tire checks, if you need them.

Can someone help me determine the amount of space I would need to rent?2021-04-14T10:06:30+00:00

You can use our space estimator to guide you for approximate figures or contact us directly for assistance.

Can anyone access my rented unit or cubicle?2021-04-14T10:07:14+00:00

No, for security reasons only the person renting the unit or someone authorized in writing on your behalf can enter your area.

When can I access my unit?2021-04-14T10:07:58+00:00

Anytime between the hours of 8am through until 5 pm Sunday through Thursday.

Are there any restrictions on the type of things I can store?2021-04-14T10:08:43+00:00

You can store almost anything you want in terms of personal belongings. Hazardous goods, arms or illegal substances are not permitted on the premises.

Are my belongings insured?2021-04-14T10:09:49+00:00

Yes, all cubicles are insured against fire for a minimum amount depending on the size of the cubicles. Contact one of our representatives should you require any additional arrangements.

Locate Us

The facility

  • Concrete structure

  • Fire fighting equipment with water sprinklers in all areas

  • Pest free clean environment

  • Ambient temperature storage

  • Cold storage areas for long term use

  • CCTV 24-hour security guards on the facility

Request A Free Quote

 If you know how much space you need, please fill in the attached form and a quote will be sent to you shortly. If you are not sure how much space you need, we will be happy to organize a survey at your location, free of charge, so that we can better assist you in determining your needs.

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